Contingency planning happens to be one of the rare corners where the Security Rule asks in writing for testing. It is also where practices are most often mistaken about their own position: two green years on a dashboard and not one file ever pulled back out. These nine lines take in hardware, servers, and the cloud tenants everybody assumes are somebody else problem.
Microsoft and Google each keep a service available. Neither is your backup, and both state as much in their own documentation. A mailbox emptied by somebody with valid credentials, a SharePoint library wiped by a sync gone wrong, or a directory configuration changed during a bad week are all recoverable only if you took a copy yourself.
Your accounts are in the same position. A practice survives losing a workstation far more easily than it can survive losing a year of billing records, and QuickBooks Online has exactly one version of your ledger unless you keep another.
The restore testing line runs recoveries automatically and produces evidence that they succeeded. That evidence earns its keep twice: once when somebody assessing you asks how you know recovery works, and once on the morning you genuinely need it and would rather not be learning the answer live.
Sizing is the other half of an honest conversation. Recovery takes time roughly in proportion to how much data has to travel. Knowing that number in advance is what lets a practice decide whether to keep seeing patients on paper for a morning or close the schedule for the day.
Each figure here is read live out of billing. Whatever you pick sits waiting on the side panel while you keep reading down the page.
File and folder level protection on Windows workstations with a rolling window of previous versions. The line to reach for when the problem is a document somebody overwrote rather than a machine that died.
| Product | N-able Cove |
|---|---|
| Reaches | Documents and directories on one Windows desktop |
| History | Rolling recovery window of about 28 days |
| Restore unit | Individual files and folders |
| Best suited to | Front desk and administrative machines |
| Counted as | One windows workstation, charged monthly |
A complete copy of a workstation rather than a selection of folders, with pooled storage across the account. This is what you want when a machine fails outright and somebody has to be seeing patients again the same day.
| Product | N-able Cove |
|---|---|
| Reaches | Whole Windows, Linux, and macOS workstations |
| Storage | Pooled across the account, 500GB included |
| Restore unit | Whole machine or selected files |
| Best suited to | Clinical workstations with local configuration |
| Counted as | One workstation, charged monthly |
Complete protection for Windows and Linux servers running on real hardware, aware of databases rather than blind to them, with a bigger shared storage allowance. This is the line for whichever box in the closet the rest of the practice leans on.
| Product | N-able Cove |
|---|---|
| Reaches | Windows and Linux servers on real hardware |
| Databases | Supported, with application aware handling |
| Storage | Pooled across the account, 2000GB included |
| Best suited to | The practice management box and the file server |
| Counted as | One physical server, charged monthly |
The same protection applied to virtual servers, priced for guests rather than hardware. Database aware, with the same pooled storage allowance as the physical server line.
| Product | N-able Cove |
|---|---|
| Reaches | Virtual Windows and Linux servers |
| Databases | Supported, with application aware handling |
| Storage | Pooled across the account, 2000GB included |
| Best suited to | Virtualized practice management and application servers |
| Counted as | One virtual server, charged monthly |
Copies of Exchange mailboxes, SharePoint sites, OneDrive contents, and Teams data, held independently of Microsoft. Priced per licensed user, with generous pooled storage on the account.
| Product | N-able Cove |
|---|---|
| Reaches | Exchange mail, SharePoint, OneDrive, and Teams |
| Storage | Pooled, 1TB per user included |
| Restore unit | Individual items through to whole sites |
| Best suited to | Any practice running Microsoft 365 |
| Counted as | One licensed user, charged monthly |
Duplicates of mail, drive contents, address books, calendars, and to-do lists taken from a Google Workspace tenant, with granular restore. The counterpart to the Microsoft line for practices on the Google side.
| Product | Dropsuite |
|---|---|
| Reaches | Gmail, Drive, address books, calendars, and tasks |
| Restore unit | Individual items through to whole accounts |
| Retention | Held independently of the Google tenant |
| Best suited to | Practices running Google Workspace |
| Counted as | One licensed user, charged monthly |
Continuous protection for a QuickBooks Online company with one-click restore. Priced per company file, because a practice with two entities has two sets of books and needs two copies.
| Product | Dropsuite |
|---|---|
| Reaches | One QuickBooks Online company file |
| Cadence | Continuous |
| Restore | One-click restore back into the platform |
| Best suited to | Every practice, and every additional entity it runs |
| Counted as | One company file, charged monthly |
Copies of Entra ID configuration with unlimited retention and monitoring of changes as they happen. Directory objects and policy are what everything else authenticates against, and rebuilding them by memory is a long week.
| Product | Dropsuite |
|---|---|
| Reaches | Entra ID accounts, groups, role assignments, and policy |
| Retention | Unlimited |
| Monitoring | Configuration changes tracked as they occur |
| Best suited to | Any practice with a Microsoft tenant |
| Counted as | One tenant, charged monthly |
Recoveries run automatically against protected systems, with documented evidence that they succeeded. This is the line that answers the contingency testing question on an assessment or an insurance form with a document rather than an assurance.
| Product | N-able Cove recovery testing |
|---|---|
| Reaches | Protected systems you nominate |
| Cadence | Automated and repeating |
| Output | Dated evidence of successful restore |
| Needs first | One of the backup lines above, on that same machine |
| Counted as | One protected system, charged monthly |
Optimism causes more harm in this category than in any other. Here are the boundaries, stated while nothing is on fire.
Heads up: card statements show FORTIFY 24X7 - Care Secure Systems is a Fortify 24x7 brand, and your subscription is billed by Fortify 24x7.