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Care Secure Systems
Refunds and cancelling

Paid ahead, cancel whenever, no fractional months.

Everything on this site is sold in monthly units, collected before the month it covers. Written here is precisely when money comes back and precisely when it does not, so nobody has to negotiate that during a bad week.

Last revised on 24 August 2026

In one paragraph

You pay for a month before that month runs. You can leave at any moment, and leaving takes effect once the funded period ends. Partial months are not carved up. When we get a charge wrong, we fix it and return the money without making you argue for it.

How the charging works

  • Each line is a rolling monthly service, paid ahead, on a card.
  • Checkout collects the first payment, and the matching calendar date repeats from there.
  • Every line you hold rolls into one subscription and arrives as one charge.
  • The statement reads FORTIFY 24X7.

How to leave

Cancel from inside the portal, or mail support@caresecuresystems.com using the account address. That halts the next charge. The charge already collected stands.

Everything keeps running to the end of the funded period. Agents stay live, engineers keep answering, and we walk a proper handover with you, retrieving copies out of whichever platforms allow it. For a practice this part matters more than usual, because a careless exit from a backup platform can strand records that a retention rule still requires you to hold.

Why partial months are not carved up

Cancel nine days into a funded month and the remainder still runs, unrefunded. Pricing on this site rests on the month being indivisible. Shaving fractions off for a few accounts would push the figure up for everybody else.

Money that comes back, no case required

Certain situations are plainly mistakes at our end, and nobody should have to build a case about them.

  • A duplicate charge. The whole amount comes back once we have confirmed it.
  • The wrong count. Charged for a bigger number than was agreed, and the surplus returns.
  • A charge after cancelling. If the cancellation was already with us, the whole charge returns.
  • Something we could not actually deliver. If we take an order and then discover the line will not run in your environment, that line is refunded in full.
  • Approved refunds go to whichever card paid. Most banks take five to ten working days to surface them.

Money that does not come back

  • A month that simply ran out while you had stopped using the service.
  • Time lost to delays at your end, such as access that never arrived or machines never made available for enrollment.
  • Disappointment about a limit the wing page had already spelled out. Those limits go up in advance for exactly this reason.
  • Charges older than this period and the one before it, unless a statute says differently.

Please email before you call the bank

Chargebacks can lock an account automatically, and a locked account may mean protection switching off while a bank works through a process counted in weeks. In a practice that might mean a backup job stopping halfway through a disagreement about a small sum.

Nearly every billing disagreement we have run into evaporated inside a single email exchange. That route is quicker, and patient records stay guarded throughout.

Adjusting your lines

Counts and whole lines move inside the portal. Additions appear on the next billing date. Whatever you drop ends then too, with no credit for the month already running. Need it handled another way? Ask, and the reply will be straight.